For in-store purchases: Customers can bring the product directly to the store along with the receipt within 3 days from the date of receiving the item to request an exchange.
For online orders from our website or social media channels: Customers can pack the item securely, ensuring that all accessories and documents are included (box, tags, complimentary items, receipt), and send it back via any shipping service within 7 days (for local orders) or 10 days (for orders outside the city) from the date of receipt.
Note: NAS encourages customers to record a video while unboxing the package for better support in case of any issues
To ensure customer benefits, NAS provides a refund policy based on the following conditions:
Due to NAS’s design direction, each product carries a slightly different fit. Therefore, NAS encourages customers to experience products directly at our stores for the best selection.
However, to make it more convenient for online customers, we recommend that customers refer to our size chart and review sample images of how the item looks when worn to help you choose the most suitable size for yourself.
The package will be delivered to you in about 14–21 business days (excluding Saturday and Sunday).
For international orders, please contact NAS through our official sales channels for guidance and detailed information regarding delivery terms and shipping fees.
For customer convenience, NAS currently accepts the following payment methods:
For domestic online purchases, customers may choose to pay upon delivery (COD) or via bank transfer in advance
To ensure customer rights, for online orders, customers may inspect the product upon delivery before making payment. If the product is incorrect or defective, NAS will assist with returns or exchanges immediately.
Ho Chi Minh City area: 1–2 working days
Other provinces: 3–5 working days
Note:
It depends on the production plan whether the product will be reproduced.
All information regarding product restocking will be updated on NAS’s official channels
We will decide whether or not to accept requests for reservations/pre-orders depending on the production plan and customer demand. To support these pre-order requests, customers are kindly asked to contact NAS’s official representative channels directly for the best support.
Besides the Website, customers can receive consultation and place orders directly through the following channels:
OFFLINE: HUNDRED SAIGON – 497/10 Su Van Hanh, Ward 12, District 10, Ho Chi Minh 72410, Vietnam
ONLINE:
